Revocation Policy

On this page you can find the complete Revocation Policy.

For further questions send an email to studio@manuelessldesign.com or use the contact form down below.

  • 1. Revocation by explicit written explanation or by simply returning the goods

    Every customer is able to return items within 14 days of receiving the order. He can do that by simply returning the goods or sending a withdrawal letter by email or by post (within 14 days of receiving the order – keep the receipt of the postage!).

    The customer need to carry the postage for the return. In case of the product was damaged when arriving at the customer or the customer received a wrong product the MED Studio will carry the postage.

    It is necessary that the goods are unused and not damaged. In case of it is not the customer will need to pay for the use of the product or for the damage of the product (maximal amount is the total amount of the product).

    The shipping costs of the order won’t be refunded.

    Send the return delivery to the following address:
    Manuel Essl Design KG
    Münzgrabenstraße
    8010 Graz
    Austria

  • 2. Pointer to the exclusion of the revocation

    Withdrawal is not valid for orders of customized products.

  • 3. Pointer to the exchange of goods

    Customers can also exchange a product within 14 days of the orders arrival. Contact us for help.

    Customers won’t be charged for the shipping costs of their exchanged product but they will need to carry the return costs of the unwanted product.

  • 4. Pointer to refund

    After successful process of the return the sum of the returned goods are credited to the customers account. Depending on the payment method this could take a few business days.

    If the customer used a gift card for the purchase he receives a new one as refund. The customer is not able to claim for money as refund.

    Refunds do not include the shipping costs or discounts. The refund is composed of the sum of the products the customer paid for and is returning.

  • 5. Pointer to returns

    The terms mentioned in this paragraph are no requirements for the revocation.

    Customers are bidden to report the return in advance. Thus a quick processing will be possible.

    Customers are asked for keeping the receipt of the returned consignment in case of any problems.

    Customers are asked for avoiding damages at the goods. The goods should be packed in the original packaging, wear the tag and should contain all the accessories that came with the product. In case of the original wrap is not in property of the customer anymore, the customer should find an alternative wrap suitable for a safe transport.

    If you need a new return label or have any other questions contact us.

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